New way to offer services          ID card          Resident card         Birth certificate         Death certificate

To be abreast of the accelerating developments in all the surrounding fields, change is necessary. Ways to offer services to the public have changed. What is most sought now is the beneficiary’s satisfaction through the introduction of new ways that are not complex; do not involve delay; and a routine that customers find pleasing. As a service institution of excellence, the General Directorate of Civil Status has adopted a new way that marks a radical change in the pattern of offering services to the beneficiaries. You might wonder how. Let’s look together at the following pictures:

Before   Civil Status System   Different locations to issue different documents    One stop shop (Civil Status Centers)   The capacity of the waiting halls were not enough for large number of applicants   Comfortable waiting halls that take a large number of applicants    There was no Queuing system to control the queue of applicants Queuing system is controlling and fasting up the transactions   Conventional way where the applicant waits at the counter Modern approach the employee sits in front of the employee to ensure confidentiality of the data.